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Secretspot Terms & Conditions

Your use of this website and/or placement of an order indicates your acceptance of these terms and conditions set out below. Secret Spot Ltd reserves the right to make changes to this website and these terms and conditions at any time.

Ordering & Payment

There are 2 ways to order:

Online:
Simply browse or search for what you're looking for then add the items you wish to purchase to your shopping basket. Proceed to the checkout once ready where you can pay securely with your credit or debit card. We accept most major card types, including Master Card, Visa, Visa Electron, Delta, Switch, Maestro, Solo and also happily accept PayPal. We also offer Klarna finance options when your purchase exceeds £100.
Phone:
Alternatively phone through your order; by calling us on +44 (0)1723 867919. Special orders, such as a custom surfboard, are taken over the phone as we like to discuss your requirements to ensure you get exactly what your after, prior to placing your order we will ask you to confirm you are happy, as ultimately it's your responsibility to check that all the details are correct.
All special orders require you to pay a deposit when you place the order. We are unable to provide refunds or exchanges on special orders, unless we have failed to fulfil the order as it was requested.

Copyright and Trademark Notice

All materials appearing on this website, including the text, website design, logos, graphics, icons, media and images, as well as the selection, assembly and arrangement thereof, are the sole property of Secret Spot Ltd. No materials from this website may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without Secret Spot Ltd's prior written permission. Any unauthorized use of the materials appearing on this website may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.

Disclaimer and Limitation of Liability as to Products Sold

All of Secret Spot Ltd's products are guaranteed against defects in accordance with the manufacturer's warranty from the date on which the goods were received. You agree that the sole and exclusive maximum liability to Secret Spot Ltd arising from any product sold on the Secret Spot Ltd website shall be the price of the product ordered. In no event shall Secret Spot Ltd, its directors, officers, employees or other representatives be liable for special, indirect, consequential, or punitive damages.

Pricing and Availability

In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or technical fault or product information received from our suppliers, Secret Spot Ltd shall have the right to refuse or cancel any orders placed for product listed at the incorrect price even when the order has been confirmed and your credit card charged. If any charges for the purchase have gone through and your order is cancelled, Secret Spot Ltd shall immediately issue a credit to your credit card account in the amount of the charge.

Currency Conversion information

Using our currency conversion icons are to give you an idea of the price in your country's currency but we only sell our products in British Pounds. This means that you will be billed in GBP and any exchange rate will be decided by your issuing bank. Using our currency conversion system is at your decretion and may not conclude your final price. If you are unsure, we suggest shopping in GBP and contacting your bank to find out if there is any fees/what your bank's exchange rate might be. We cannot be held responsible for any mis calculations due to rates maintained by your bank.

Note on VAT (Value Added Tax)

VAT is added to the price of all our goods and will be charged to all orders when placed. If you enter a non-UK delivery address (or the UK Channel Islands) the VAT will be deducted at step 4 of the checkout process (excludes any postal charges). Please be aware that for non UK orders you will be liable for import duties or taxes payable to your countries customs office. Please refer to you own countries customs website for further information.

For Klarna Finance orders :

For detailed information on their T&C's visit https://www.klarna.com/uk/terms-and-conditions/.

Order Acceptance Policy

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Secret Spot Ltd reserves the right at any time after receipt of your order to accept, decline or alter the quantity of your order for any reason. Under certain circumstances may also require and ask for additional verifications or information before accepting any order

Links Policy

This website may contain links to other websites on the Internet that are owned and operated by third parties. You acknowledge that Secret Spot Ltd are not responsible for the operation of or content located on or through any such website.

Gift Vouchers

Gift vouchers are only valid for a limited time and the voucher must be used by the date shown on the voucher - please check your voucher to find out when to use it by. Secret Spot Ltd cannot accept any responsibility for stolen or deleted gift vouchers. We'll despatch your gift voucher either as soon as payment has been cleared and we cannot be responsible for any delays, no matter how they are caused.

If you are the purchaser, please double check the delivery email address you enter - it is your responsibility to do so and we're afraid we cannot be held responsible if a gift voucher is used by someone other than your recipient if the email address entered is incorrect. In addition, we cannot take responsibility for any gift vouchers that are lost or used by someone other than your recipient after delivery. Make sure your recipient has received their gift voucher, as it is their responsibility to keep the voucher details safe.

Jurisdiction and Venue

You agree that any legal action brought against Secret Spot Ltd shall be governed by the laws of England without regard to its conflict of law principles. You agree that the sole jurisdiction and venue for any litigation arising from your use of or orders made on the Secret Spot Ltd website shall be an appropriate federal or county court located in Southern England.

Complaints Policy:

We pride ourselves on doing the best for our customers. However, if you have any reason to feel you have been treated unfairly or that your shopping experience was unsatisfactory, please email us at info@secretspot.co.uk so that we can help resolve the situation.