The video format that the camera sends and your browser needs to run it is an Active-X component, basically a piece of software that enables your computer to view our video format. The camera itself has the software and should automatically recognise that you have/hav'nt got it installed and ask you to download it. If you are running Internet Explorer a pop up or drop down message should appear with instructions on how to run/download the software, but if you have either Windows Security Manager or firewall software enabled the download may be blocked. This is why I recommend temporarily switching off your security or allowing our site download privileges within the firewalls allowed/not allowed preferences (please see your firewall help guide for assistance) and then try to refresh or reload the Surfcam page.

Please remember to switch your firewall back on after you have administered the camera software.

Windows Vista users please follow these instructions here.

Please contact us for further assistance.